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TOP - leading edge of paper as it exits printer
Fig. Cyan-2
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| Description |
| Thin horizontal lines in the color of the new print cartridge.
Only one repeating line may be seen, repeating every 3.7-inch (94 mm),
or the issue may appear in sets of two lines, which are 0.55-inch (14 mm) apart and repeat every 3.7-inch (94 mm).
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- Most commonly observed shortly after a new
print cartridge
has been installed.
During shipment or storage, internal print cartridge components contact one another and may be damaged.
- The print cartridge is near the end of its life.
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| Troubleshooting and suggestions |
- Turn off the printer, wait one minute, and turn it back on.
This will rotate the internal print cartridge components from their original position.
The 3.7-inch (94 mm) repeating line should disappear after 72 hours.
- After 72 hours,
print out another set of test pages.
- Look at the new set of test pages. If the issue is not resolved, contact HP.
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None. The issue should be resolved by performing the troubleshooting procedure.
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Please let HP know if this helped you to resolve your issue and help HP
improve service.
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Printable version
