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business support center  >  technical support -HP Color LaserJet 4610  >  print quality troubleshooting tool

Print Quality Troubleshooting Tool

Horizontal lines or spots repeating at various intervals
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If your issue is listed here,
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  • Use this table to explain your issue to HP call center support.
Interval Roller Description Replacement Part
0.4-inch (14 mm) toner charging roller N/A N/A
1.5-inch (38 mm) fuser delivery roller line on back side of paper fuser
1.6-inch (41 mm) primary charging roller blank spots print cartridge
1.6-inch (41 mm) output bin delivery roller line on back side of paper fuser
1.7-inch (43 mm) toner feed roller N/A N/A
1.73-inch (44 mm) transfer/media attaching roller(MAR) line on front side of paper transfer unit
2.1-inch (53 mm) registration roller line on front side of paper paper pickup unit
2.5-inch (63 mm) sub registration roller blank spots paper pickup unit
3.1-inch (79 mm) fuser pressure roller line on back side of paper;
poor fusing
fuser
3.2-inch (82 mm) transfer roller
(center to center distance between cartridge)
N/A N/A
3.7-inch (94 mm) photosensitive drum blank spots print cartridge
3.7-inch (94 mm) cassette feed roller line on front side of paper paper pickup roller kit
3.7-inch (94 mm) cassette separation roller line on back side of paper paper pickup roller kit
4.2-inch (107 mm) fuser sleeve (fuser-heated roller) line on front side of paper;
poor fusing
fuser
cassette pickup roller see note below line on front side of paper paper pickup roller kit
MP tray pickup roller see note below line on back side of paper MP tray pickup roller assembly
*Note: The cassette pickup roller or the multi-purpose tray pickup roller will never cause a repetitive issue. These rollers cause an issue to appear only on the leading edge of the paper.

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