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Print Quality Troubleshooting Tool

Cartridge test procedure

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This test checks if the missing color (faint yellow) is caused by the cyanprint cartridge

If you have another new or undamaged used cyan print cartridge available, use it as a replacement.

Install the replacement cyan print cartridge.
Print out another set of test pages to check.
Click to print the test pages.
Look at the new set of test pages.
If the background color of the cyan test page is cyan, the cyan print cartridge that you removed is damaged. Replace the cyan print cartridge with a new cyan print cartridge.
If the vertical lines do not disappear, contact HP.

If you do not have another cyan print cartridge, click here.