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Print Quality Troubleshooting Tool

Cartridge test procedure

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This test checks if the vertical lines are caused by the magentaprint cartridge

If you have another new or undamaged used magenta print cartridge available, use it as a replacement.

Install the replacement magenta print cartridge.
Print out another set of test pages to check.
Click to print the test pages.
Look at the new set of test pages.
If the vertical lines disappear, the magenta print cartridge that you removed is damaged. Replace the magenta print cartridge with a new magenta print cartridge.
If the vertical lines do not disappear, contact HP.

If you do not have another magenta print cartridge, click here.