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Print Quality Troubleshooting Tool

Cartridge test procedure

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This test checks if the missing color are caused by the yellowprint cartridge

If you have another new or undamaged used yellow print cartridge available, use it as a replacement.

Install the replacement yellow print cartridge.
Print out another set of test pages to check.
Click to print the test pages.
Look at the new set of test pages.
If the background color of the yellow test page is yellow, the yellow print cartridge that you removed is damaged. Replace the yellow print cartridge with a new cyan cartridge.
If the vertical lines do not disappear, contact HP.

If you do not have another yellow print cartridge, click here.