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 business support center  >  technical support -HP Color LaserJet 4610  >  print quality troubleshooting tool

Print Quality Troubleshooting Tool

Missing color
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Printing Procedures
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Issues on
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TOP - leading edge of paper as it exits printer More information on the orientation of the paper. Clicking this icon will open a new window.
Fig. Yellow-7
 
Description
The background color of the yellow test page is missing.

 Most likely causes
 Troubleshooting and suggestions
  1. Remove the yellow print cartridge from the printer.
    1. Verify that the inside sealing tape has been removed from the cartridge.
    2. Verify that the shutter on the cartridge opens correctly.
  1. Verify that all four cartridges open and close in unison when opening and closing the transfer unit.
  2. Print out another set of test pages.
    Click   to print the test pages.
  3. Look at the new set of test pages. If the background color of the yellow test page is still missing, perform the Cartridge test procedure.
  4. If the issue is not resolved, contact HP.
 Recommended parts
The yellow print cartridge Picture of the printer cartridge. Clicking this icon will open a new window. may need to be replaced.
Note: It is not necessary to replace the other print cartridges.

 Related links
» Replacing print cartridges
» Order supplies

 

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